Privacy Policy

41, Kurinji Street, Ram Nagar, Near Vijayan Temptation, Dindigul – 624001, Tamil Nadu, India

1. Introduction

Jamuna Family Dental Care ("we," "our," or "us") is committed to protecting the privacy and personal data of our patients, website visitors, and users. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, book appointments, or avail of our dental services. This policy is drafted in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws. By using our website or availing of our services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information (Provided by You)

When you interact with our website, book an appointment, or visit our clinic, we may collect the following:

Full name, date of birth, gender, and age
Contact details: phone number, email address, residential address
Medical and dental history, current health conditions, allergies, medications
Treatment records, dental X-rays, clinical photographs, and diagnosis notes
Appointment preferences: preferred date, time, and service type
Emergency contact information
Payment and billing information (if applicable)

2.2 Information Collected Automatically (Website Usage)

When you visit our website, we automatically collect certain technical data through cookies and similar technologies:

IP address, browser type, operating system, and device information
Pages visited, time spent on pages, referring URLs, and click patterns
Geographic location data (city/region level, not precise GPS)

2.3 Information from Third-Party Platforms

If you reach our website through Google Ads, social media platforms, or other advertising channels, we may receive limited data such as the ad you clicked, your general location, and device type.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To provide dental care services including diagnosis, treatment planning, and follow-up care
To schedule, confirm, and remind you of appointments via phone, SMS, WhatsApp, or email
To communicate important information about your treatment, prescriptions, and post-care instructions
To process payments, generate invoices, and maintain billing records
To maintain accurate patient records as required by healthcare regulations
To respond to your enquiries, feedback, and complaints
To improve our website, services, and patient experience
To comply with legal and regulatory obligations

4. Google Ads & Online Advertising

We use Google Ads to display advertisements across the internet, including on Google search results, YouTube, and websites within the Google Display Network.

4.1 How Google Ads Works on Our Website

Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website.
Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our website and/or other websites on the internet.
We may use remarketing features to show targeted ads to users who have previously visited our website.
We use Google Analytics in conjunction with Google Ads to understand website traffic, ad performance, and user behavior.

4.2 How to Opt Out

You can opt out of personalised advertising by visiting Google's Ad Settings: https://adssettings.google.com
You can opt out of third-party vendor cookies for interest-based advertising by visiting the Network Advertising Initiative: https://optout.networkadvertising.org
You can manage or delete cookies through your browser settings at any time.

4.3 Google Analytics

We use Google Analytics to collect anonymized data about how visitors interact with our website. Google Analytics uses first-party cookies to track visitor interactions. The information generated is used to compile reports and help us improve our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

Essential Cookies: Required for basic website functionality such as page navigation, form submissions, and appointment booking.
Analytics Cookies: Used via Google Analytics to understand how visitors use our website, which pages are popular, and how users navigate the site.
Advertising Cookies: Used by Google Ads and related services to deliver relevant advertisements and measure advertising effectiveness.

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the appointment booking form.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

With dental laboratories or specialist referral clinics when required for your treatment.
With third-party service providers who assist us in website hosting, email communications, SMS services, and payment processing — strictly under confidentiality agreements.
With Google and advertising partners as described in Section 4 above, limited to anonymized or aggregated data for ad performance measurement.
When required by law, court order, or regulatory authority, including compliance with the DPDP Act and IT Act.
To protect the rights, safety, or property of Jamuna Family Dental Care, our patients, or the public.

7. Data Security

We implement reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure storage of physical patient records in locked areas with restricted access.
Password-protected digital systems for electronic health records.
SSL/HTTPS encryption on our website to protect data transmitted through forms.
Access to patient data limited to authorized dental professionals and staff only.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws. Specifically:

Patient medical records are retained for a minimum period as mandated by healthcare regulations in India.
Appointment and communication records are retained for up to 3 years after your last visit.
Website analytics data is retained in anonymized form for up to 26 months (Google Analytics default).

Upon expiration of the retention period or upon your valid request, personal data is securely deleted or anonymized.

9. Your Rights Under the DPDP Act, 2023

As a Data Principal under the DPDP Act, you have the following rights:

Right to Access: You may request information about what personal data we hold about you and how it is being processed.
Right to Correction and Erasure: You may request correction of inaccurate data or erasure of your personal data, subject to legal retention requirements.
Right to Withdraw Consent: You may withdraw your consent for data processing at any time by contacting us. Please note that withdrawal of consent may affect our ability to provide certain services.
Right to Grievance Redressal: You may raise a complaint regarding the handling of your personal data with our Grievance Officer or with the Data Protection Board of India.
Right to Nominate: You may nominate another individual to exercise your data rights in the event of your death or incapacity.

10. Children's Privacy

Our dental services include pediatric dentistry for children. When collecting personal data of children below the age of 18, we obtain verifiable consent from a parent or legal guardian before processing such data, in accordance with the DPDP Act, 2023. We do not knowingly collect personal data from children through the website without parental consent.

11. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, social media profiles (Facebook, Instagram, LinkedIn), and review platforms. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Medical Disclaimer

The content on our website is provided for general informational purposes only and does not constitute professional medical or dental advice. Always consult a qualified dental professional for any dental health concerns. Information provided on the website should not be used as a substitute for an in-person dental consultation.

13. Grievance Officer

In accordance with the DPDP Act, 2023, and the Information Technology Act, 2000, we have appointed a Grievance Officer to address your concerns regarding data privacy:

Name: [To be designated by Jamuna Family Dental Care]
Phone: +91 7200 620 011
Address: 41, Kurinji Street, Ram Nagar, Near Vijayan Temptation, Dindigul – 624001

We will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

Jamuna Family Dental Care
41, Kurinji Street, Ram Nagar, Near Vijayan Temptation, Dindigul – 624001
Phone: +91 7200 620 011
Hours: 9:00 AM – 9:00 PM, all days including weekends